The income-tax department has asked
InfosysNSE 1.00 % to look into technical glitches reported by some users, including malfunctioning of search function in the income-tax portal, during e-filing of tax returns.
Many users complained that while accessing the I-T portal, the search option is not coming. Some users also said their account details are not correct, after which the department issued a clarification.
“Issue relating to search functionality of the e-filing website has come to our notice. The I-T department is seized of the matter. @Infosys has been directed to look into it & @Infosys has confirmed that they are resolving the issue on priority,” the I-T department tweeted while tagging Infosys chief executive Salil Parekh.
Interestingly, the glitch has come exactly a year after its launch. The new e-filing portal went live on June 7, 2021.
The finance ministry refuted the claim that the site was hacked and said there was no data breach for the portal.
While there was no official statement from Infosys, a person familiar with the matter said the glitch relating to malfunction of search option on the e-filing portal maintained by Infosys has been resolved.
Last year also users faced technical issues. In August last year, the finance ministry had summoned the Infosys CEO to explain continued glitches faced by taxpayers on the e-filing portal. After receiving several complaints from taxpayers, the government had to extend the due date of filing tax returns and related forms.
Last month, the government had to extend the GST payment deadline for April after taxpayers faced technical glitches on the GST portal, also maintained by Infosys.
Source-https://economictimes.indiatimes.com/news/india/income-tax-portal-faces-glitch-on-first-anniversary-infosys-told-to-fix-issue/articleshow/92067135.cms